Tiago Cardoso
Assistant Professor - Electrical Engineering Department (DEE) - New University of Lisbon - NOVA
Researcher - Uninova - Centro de Desenvolvimento de Novas Tecnologias (email)
Researcher - Uninova - Centro de Desenvolvimento de Novas Tecnologias (email)
Service orientation is a main trend in the development of support infrastructures for collaborative networks, namely in the manufacturing sector. Nevertheless, a literature review still shows the lack of a common understanding of the service concept, namely when we compare the software and business perspectives. As a contribution towards the integration of these two perspectives, this article introduces a conceptual framework based on the notion of representation of services in an ambassador-like manner through the introduction of a proactiveness mechanism. An example scenario and results with a prototype implementation are also discussed.
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